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FAQ

Do you ship internationally?

Yes we do! MNTN Craft ships to most countries. Please visit our Shipping and Returns page for the International Shipping policy for more details. If you don’t see your country at checkout, please contact us for more information at customercare@mntncraft.com

What are my shipping options?

USPS Domestic (2-5 business days) –  $6 USD flat rate

FEDEX INTERNATIONAL Standard  (6-15 business days) - $30 USD  

How fast will I get my order?

Domestic orders within the U.S. typically arrive within 2 – 5 business day via USPS. International orders arrive anywhere between 7 – 15 business days.  

When will my order ship?

Please allow 1-2 business days for your order to process to shipment. Our warehouse is working to get your order out as quickly as possible. If you do not receive a shipping confirmation within this time, please contact us.

Where will my order ship from?

All orders are shipped from Southern California.  

Can I exchange my order?

We do not offer exchanges at this time. Please follow the return process and obtain a Return Authorization from Customer Care for the unwanted item(s) for a full refund and then make a new purchase for the desired item(s). 

How do I return item(s)? 

We offer returns within 14 days of receiving your order on full priced merchandise. Please follow the instructions on our Returns page.  

When will I get my refund? 

Please allow up to 12 business days from the receipt of your return to be processed and your refund issued. We will notify you by email once your return has been processed and your refund has been issued. Please allow up to 3 business days for the return to appear on your statement.  

Can I change my order?

We will do our best to accommodate your changes. Please contact us immediately for assistance.

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